Puerto Galera Online Services Data Privacy Policy

Introduction Puerto Galera Online Services values the privacy and security of the personal information we collect from our clients, vendors, and business partners. We adhere to the principles of the Data Privacy Act (RA 10173) and comply with best data privacy practices as mandated by the National Privacy Commission’s Memorandum Circulars, Implementing Rules, and Regulations.

Personal and Sensitive Information We Collect and Process We collect and process personal data to facilitate transactions, manage user accounts, and enhance our services.

Use of Personal Data Your personal data is used for:

• Processing transactions
• Administering accounts
• Providing efficient products and services
• Improving customer experience

Security and Retention We implement modern technology and stringent security procedures to safeguard your personal information. Internal controls are in place to prevent security breaches, and our staff is trained to manage data with the highest level of confidentiality.

• Comments and metadata are retained indefinitely to streamline follow-ups.
• Registered user data is stored securely. Users can view, edit, or delete their data at any time, except for their username.
• Website administrators may access and manage user information when necessary.

Rights of the Data Subject Under data privacy laws, you are entitled to:

• Right to Access: Obtain a copy of your personal data and information on its use.
• Right to Object: Refuse processing of your personal data for specific purposes, such as direct marketing.
• Right to Erasure: Request the deletion of your personal data, provided there are no legal grounds for retention.
• Right to File a Complaint: Report improper handling of personal data to relevant authorities.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Data Portability: Request the transfer of your personal data to another entity when technically feasible.

Who Do We Share Your Personal Information With? Your personal data may be shared with:

• Service providers assisting in delivering our services
• Authorized agents of Puerto Galera Online Services
• Legal authorities, when required
• Third-party marketing partners to enhance your experience

Non-Disclosure of Personal Data Puerto Galera Online Services will not disclose your personal information without your consent unless legally required by law, court order, or government directive.

By using our services, you acknowledge and consent to our data privacy practices. For inquiries regarding your data privacy rights, please contact us through our official channels.

Welcome to Puerto Galera, the nearest quality beach destination to Manila.

Not everything is ideal and when the government started the phase-out of the wooden-hulled ferries, Puerto Galera needed to make adjustment to accommodate the thousands of tourists that come to its shores.

Complaints became frequent as tourists found themselves waiting for 4 to 8 hours for the next trip to Puerto Galera, and then came the clamor for online and advance booking services.

Puerto Galera Online Services answered the call for this essential service. However, at the onset, there is a need to change mindsets, find agreements between competing ferry owners and overcome daily obstacles in connectivity and organization. In short, in this part of the world, it is never easy.

But there is a huge demand for this service however lacking it may seem and more importantly, Puerto Galera tourism needs this if it is to compete in the modern world.

What happens when you book online or make an advance booking request?

Puerto Galera Online Services process your order and confirms the booking when you pay the required payment.

There are and there will be cancellations that will happen. When this happens you get notified as soon as we get the news. You are given options to book for the best available and closest trip schedule or you get a refund.

For example: Nena booked the X Ferry to depart at 10:00 am. However, for whatever reason, X Ferry cancelled the trip. Our staff will call Nena to inform and give her option Y Ferry which will leave at 10:30 am. Or Nena will be given a full refund.

All schedules posted in this website are subject to change without prior notice.

Shipping companies are the ones that can make and change the schedule. Puerto Galera Online Services shall not be responsible for any change in schedule, delays and cancellations.

Puerto Galera Online Services – Terms and Conditions

1. Acceptance of Terms

By using the Puerto Galera Online Services website to book a ferry ticket, transport service, or tour package, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with your booking.

2. Booking Policies

Ferry and Transport Services

• Booking Information: Passengers must provide accurate details, including departure/return dates, routes, passenger information, and contact details.
• Payment: Payments must be completed through PayMongo, PayPal, Direct Bank Transfer, or GCash. It is the customer’s responsibility to ensure a successful transaction
• Confirmation: Once payment is confirmed, a booking confirmation and travel itinerary (PDF) will be sent via email. This must be presented at check-in.

Reservation Fees

• To confirm a reservation, a Reservation Fee is required. The amount and payment instructions will be sent via email.
• Payments can be made via Bank Deposit, Direct Bank Transfer, GCash, or Credit Card through PayPal’s secure portal.

3. Cancellation, No-Show, and Refund Policy

• No-Show: If a passenger fails to appear, the full amount of the package will be charged.
• Guest-Initiated Cancellation:
  • 1 day before arrival: 35% of the total package will be forfeited unless the reason falls under force majeure.
• Company-Initiated Cancellation:
  • If due to force majeure (natural disasters, severe weather, government restrictions, etc.), Puerto Galera Online Services will issue a full refund or offer rescheduling.
  • If rescheduling is not possible, both parties will agree on a fair settlement.

4. Passenger Information

• Accuracy: Passengers must provide accurate names, ages, and identification details per government regulations.
• Government-Mandated Discounts: Passengers eligible for discounts must present valid ID for verification.

5. Waiver and Release of Liability

General Waiver

• Puerto Galera Online Services, its owners, officers, and employees shall not be held liable for any injury, loss of life, or damages arising from shore/land transfers, excursions, or other activities.

Tour and Activity Waiver

By booking a tour, the guest agrees to:

• Waive any claims against Puerto Galera Online Services and its staff for personal injury, death, property damage, or loss, including those caused by negligence.
• Accept inherent risks involved in travel, such as physical exertion, weather conditions, and unfamiliar terrain.
• Allow emergency medical treatment at their own cost if required.
• Grant permission for their likeness (photos/videos) to be used for promotional purposes.
• Comply with tour guide instructions to ensure safety, understanding that failure to do so may result in removal from the tour.

6. Force Majeure

• Puerto Galera Online Services is not liable for delays or cancellations caused by uncontrollable events such as natural disasters, extreme weather, or government-imposed restrictions.

7. Legal and Governing Law

• Exclusive Venue: Any disputes shall be resolved amicably. If unresolved, they shall be referred to the appropriate court in Calapan City, Oriental Mindoro.
• Governing Law: These Terms and Conditions are governed by the laws of the Republic of the Philippines.

8. Booking Agent Disclaimer

Puerto Galera Online Services acts as a booking agent for transport services and does not assume responsibility for safety, convenience, or legal matters related to third-party transport providers. All concerns must be addressed directly with the service provider.

9. Contact Information

For inquiries and assistance, contact our customer service team via:

• Website: puertogaleratour.com
• Facebook: Puerto Galera Online Services

Thank you for choosing Puerto Galera Online Services. We wish you a safe and enjoyable trip!